Shipping and Delivery
Please be aware our online system calculates an estimate for shipping/handling charges for rentals. Depending on an order’s size, shipping distance, and other factors, estimates may be either reduced or increased correspondingly. Generally when renting, a pre-determined amount for delivery or shipping charges is outlined in the rental agreement that you must sign before we process the order. We will contact you directly if there are any additional shipping charges due. If an estimate is more than the total amount due for shipping, we’ll automatically chargeback the difference to your credit card on file, or issue a refund check.
Privacy and Security
We commit to preserving the privacy and trust of our customers through our online e-commerce practices. AV Rental Depot (avrentaldepot.com or avrd.cc) will never willfully sell, trade, rent, or otherwise transmit any personally identifiable information about our customers to any third party. Personal information such as email addresses, phone numbers and any other information will never be shared with any other person, group or organization under any circumstance. Any and all sensitive information that is being sent to us will be treated with the utmost confidentiality. We are very respectful of your personal privacy at all times.
Protecting our customers’ confidential information is a high priority for us. When you place an order with us or Request for a Quote online with any one of our AV Rental Depot online stores, we will collect your name, contact information, billing address and shipping addresses and email address, which is then transferred to us by using the state-of-the-art “Secure Socket Layer” (SSL) technology. We do not store any client credit card information online. For rental orders, we may ask for your credit card information via a Credit Card Authorization form. The information on these forms is then used to process payments for your order.
This sensitive information is then securely encrypted and is not accessible to anyone else online. Your credit card’s security code or account number is never stored within our company’s database. We use this information to fulfill the order and to communicate with you regarding its’ process. All of our organization’s orders are processed internally. No one but our order processors will have access to your information. We do not sell, trade, or rent your personal information to others. By using our company website, you agree and consent to the collection and use of information by us for processing orders and shipping purposes only.
Returns and Replacements
Cancellations/Exchanges of Items or Services
All rentals being processed through this site or over the phone will require a signed rental contract, which explicitly outlines relevant terms and conditions. In many cases, a signed credit card payment authorization form is needed to process payments or as a security deposit. This contract is issued upon acceptance of our proposal agreement. The following is our current cancellation policy for rentals and event productions.
In the event of a decision to cancel the rental agreement or event production, by the authorized signee, the following cancellation clause will take effect:
- Red-Bullet Cancellation 30-15 days prior to first travel or work day: 15% of Agreement Proposal
- Red-Bullet Cancellation 15-5 days prior to first travel or work day: 25% of Agreement Proposal
- Red-Bullet Cancellation 5 days-48 hrs prior to first travel or work day: 50% of Agreement Proposal
- Red-Bullet Cancellation 48 hrs or less prior to first travel or work day: 75% of Agreement Proposal
*Please review our rental contract for any additional conditions.
Returns and Exchanges
If you are needing to return or exchange a rental item, please follow the instructions below:
- Please call us at (888)-287-1701 to request a return authorization number.
- You will receive your return authorization number via email within 12 hours.
- Returns must be made within 7 days from the date of the receipt.
- Make sure your name, address and return authorization number are stated clearly on the return address portion of the package.
- If you ship from a mailing center, they typically use their address, so be sure to request that your address be featured instead.
- Address the securely wrapped, pre-paid and insured package to:
AV Rental Depot
1701 Clint Moore Road
Boca Raton, FL 33487
We will refund the entire cost of the product, excluding any shipping/handling costs. Return shipping is at the client’s expense. We will notify you by email when we receive a return and the amount to be refunded. Please inspect all cartons received for Damaged/or Defective Merchandise. Please do not sign for any damaged cartons or products being delivered. Contact us at (888) 287-1701 immediately to report receiving a damaged item or product. AVrentaldepot.com will replace items that are damaged during shipping or an item that is discovered to be defective. Remember to call us immediately after you discover a damaged or defective product. We require a reporting of all shipping damages at the time of receiving items and reporting of all defective products within 14 days of receipt. No returns are accepted 21 days after receipt.
“Request a Quote”/Ordering
AV Rental Depot provides a “Request a Quote” button for rental products seen on www.avrentaldepot.com. First, select all the items you need to receive a quote for. When finished selecting items, click on the link labeled “My Quote” and complete the form by adding your name, phone number and email address to receive a quote for the items selected. You will then be notified via email a proposal to meet your quote request. At this point, you can accept or reject the proposal. If you accept the proposal in our quote, a customer service agent is notified of your acceptance of the proposal and the order is then processed.
We are required to collect Florida sales tax on all orders shipped to a Florida destination unless you can provide a current Florida Resale Certificate. The tax is calculated on the total cost of the merchandise including any applicable shipping/handling charges.
Payments, Pricing and Promotions
Payment forms we currently accept are Visa, MasterCard, American Express, Discover and various debit cards. If you prefer not to pay for your purchase by credit card, we also accept cash, money orders and personal/or corporate checks. Due to the nature of equipment rentals, i.e. determine equipment availability and other necessary items for your audio visual needs to complete the order; it is typical that we process payments through our internal system. Most rental orders require that you call in over the phone at (561) 443-4700 or contact us online. If paying by check, it must first clear with our bank before we can ship your order. All prices listed here are in U.S. dollars. If items are out of stock or unavailable, we will notify you immediately by phone/or email, and cancel payment. However, with all rental orders or event services, we may require a credit card authorization form to be on file for use either as a form of payment or to hold as security for equipment replacements.